Shipping policy
Version loomi-2026-10-24b — effective October 24, 2026
This Shipping Policy forms part of our Terms of Service and uses the definitions in section 2 of the Terms. It explains where we ship, how long it takes, what it costs and what happens if something goes wrong in transit. The Store is operated by Aleksandar DZAVRIC, EI, trading as Loomi.
1. Where we ship
We ship to addresses in the 50 United States and the District of Columbia. We do not ship to US territories, APO/FPO/DPO military addresses and P.O. boxes. If checkout does not offer a shipping option for your address, we cannot ship there.
2. Who ships your order
Your order is prepared and shipped by our fulfilment partner from China and delivered by a tracked international postal service. Each parcel may be handed over to a local carrier for final delivery. We remain responsible to you for your order, whoever handles it.
3. How long it takes
| Step | Time | What it covers |
|---|---|---|
| Processing | 3–7 business days | From the acceptance of your payment to the handover of your parcel to the carrier. |
| Transit | 10–20 business days (estimate) | From handover to delivery at your address. |
- Processing time is our shipping commitment. We ship within the processing time shown above, or within the time shown on the product page if it is different for that product.
- Transit time is an estimate based on the carrier's recent delivery times to your destination. It is not guaranteed, but it is not a figure we have invented: if delivery takes much longer, section 8 applies.
- Processing does not take place on weekends or on public holidays where our fulfilment partner operates. When a holiday will lengthen processing, we show the adjusted times in the Store before you order.
- If checkout shows an estimated delivery date, that date is an estimate calculated in the same way.
4. Shipping charges
Shipping charges for your order, if any, are shown at checkout before you pay. If your order ships in several parcels, you pay no additional shipping charge for the split.
5. Duties, import taxes and fees
Our prices do not include US import duties or customs fees. Your parcel may be charged import duties, taxes and the carrier's processing fees, which the carrier collects from you before or on delivery. These charges are set by US Customs and the carrier, not by us, and we do not receive them.
6. Tracking
When your order ships, we email you a shipping confirmation with a tracking number and a tracking link. Tracking may take a few business days to show its first update after handover. If your order ships in several parcels, you receive tracking for each one.
7. If we cannot ship on time
7.1. Delay notice. If we cannot ship your order within the processing time we stated, we email you before that time runs out. The email tells you the new shipping date or, if we cannot give one, why. It gives you the choice to cancel your order for a full refund or to accept the delay.
7.2. If you do not reply:
- if the new shipping date is no more than 30 days after the original one, you are treated as accepting the delay up to the new date;
- if the new shipping date is more than 30 days after the original one, or if we cannot give one, your order is cancelled and refunded unless you tell us you accept the delay, or we ship within 30 days of the original shipping date and you have not cancelled.
7.3. Further delays. If we cannot ship by the new date either, we email you again before that date. Unless you tell us you accept the further delay, your order is then cancelled and refunded. If you accept a delay with no fixed date, you can still cancel at any time before your order ships.
7.4. Refunds. A refund under this section covers the full amount paid for the unshipped items, including shipping charges, and is issued to your original payment method within 7 business days.
8. If your parcel is late or lost in transit
8.1. If your parcel has not been delivered within 15 business days after the end of the transit estimate in section 3, please write to us at hello@loomiglide.com with your order number. We will check the tracking with the carrier.
8.2. If the carrier cannot locate the parcel, or confirms it is lost, we will send a replacement at no cost to you or, if you prefer or if the Product is no longer available, refund the order in full, including shipping charges.
8.3. If tracking shows the parcel is still moving, we will tell you its status. You may still choose to wait or to ask for the solution in section 8.2 once the period in section 8.1 has passed.
8.4. If a parcel we treated as lost reaches you after we refunded or replaced it, please tell us. If we refunded it, you can either return it to us at our cost or keep it and pay for it. If we replaced it, you can either return one of the two parcels to us at our cost or keep both and pay for the second.
9. If tracking shows delivered but you do not have your parcel
9.1. Please check around your property and any safe place, with neighbours and with your building manager, and look for a carrier notice. Then write to us at hello@loomiglide.com within 30 days of the delivery date shown in the tracking.
9.2. We review the carrier's tracking records and, where the carrier allows it, ask our fulfilment partner to open an inquiry with the carrier. We may ask you for information that helps, such as a description of where parcels are usually left, or to file a missing-mail search with your local postal service, which we will help you with. We give you our decision within 10 business days of your report, on the evidence available at that time.
9.3. If the evidence shows the parcel was delivered to a wrong address, was lost, or was taken before it reached the delivery point, we will replace or refund your order as described in section 8.2. If the carrier's records show the parcel was delivered to the address you gave us and nothing shows otherwise, the order was delivered and risk had passed to you: we will share the carrier's records with you, but we are not obliged to replace or refund the order.
10. Damaged parcels
If your parcel arrives damaged, keep the packaging and take photos of the parcel and its contents, then follow section 2 of our Returns, Refunds and Warranty Policy.
11. Your shipping address
11.1. Please check your shipping address at checkout. You are responsible for giving a complete and accurate address.
11.2. If you notice an error, write to us at once. We can correct the address free of charge until we pass your order to our fulfilment partner, which we do within 12 hours of your order. After that, we will ask our fulfilment partner or the carrier to update or redirect the parcel where possible, but we cannot guarantee it.
11.3. A parcel delivered to the address you gave us is delivered, even if that address was wrong.
11.4. If a parcel is returned to us because the address you gave was incomplete or incorrect, because delivery was refused, or because it was not collected from a pickup point or post office in time, we will contact you and, at your choice:
- reship it to a corrected address, once you have paid the new shipping charge; or
- refund the price of the Products, less the shipping charge you paid and any return-to-sender charge the carrier billed us for that parcel.
If you refuse delivery because the parcel is visibly damaged, or because you were asked to pay a charge that section 5 says you should not pay, this section does not apply: please write to us so that we can resolve it under section 10 or section 5.
12. Customs
If customs authorities refuse to admit a Product into your country because of the Product itself, we refund the order in full. If a parcel is held because of incomplete or incorrect recipient information, we will contact you so that it can be released.
13. Contact
Aleksandar DZAVRIC, EI, trading as Loomi
47 rue Vivienne, 75002 Paris, France
Email: hello@loomiglide.com