Terms of service

Version loomi-2026-10-24b — effective October 24, 2026

These Terms of Service (the "Terms") govern your use of https://loomiglide.com (the "Store") and every purchase you make on it. Please read them before you place an order. By placing an order, you agree to these Terms and to the policies listed in section 1.3.

1. Who we are and what these Terms cover

1.1. The seller. The Store is operated by Aleksandar DZAVRIC, EI (entrepreneur individuel — a sole trader registered in France), SIREN 944 710 755 — SIRET 944 710 755 00017, whose address is 47 rue Vivienne, 75002 Paris, France ("we", "us", "our"). Loomi is a trading name we use. Every contract made through the Store is made with us.

1.2. Other trading names. We may sell under other brand names, now or in the future. Whatever the brand name, the seller is the same and we remain responsible for every order placed with us. An order placed under a previous brand name keeps the terms that applied when it was placed (section 17).

1.3. Documents that form your contract. Your contract with us consists of:

• these Terms;
• our Shipping Policy;
• our Returns, Refunds and Warranty Policy;
• the product-specific information shown on the product page at the time of your order, including any product-specific conditions;
• your order details as shown at checkout and in your order confirmation email.

Our Privacy Policy explains how we handle your personal information. Our Legal Notice and Contact Information identify us.

1.4. If documents conflict. On shipping, the Shipping Policy governs; on returns, refunds and warranty, the Returns, Refunds and Warranty Policy governs. A product-specific condition shown on a product page applies to that product.

1.5. Who may buy. The Store sells to consumers buying for their personal use. To place an order you must be at least 18 years old or the age of majority where you live, if higher, and able to enter into a binding contract. We may decline orders that appear to be placed for resale.

2. Definitions

In these Terms and in our other policies:

• "Order" means a request to buy one or more Products submitted through the Store's checkout.
• "Products" means the goods offered for sale in the Store.
• "Business day" means Monday to Friday, excluding public holidays at the place where the relevant step is performed (for example, at our fulfilment partner's warehouse for processing).
• "Processing time" means the time between our acceptance of your payment and the handover of your parcel to the carrier.
• "Transit time" means the time the carrier takes to deliver your parcel after handover.
• "Delivery" means the carrier delivering your parcel to the shipping address you gave at checkout, or making it available at a pickup point you chose, as recorded by the carrier's tracking.
• "Support address" means hello@loomiglide.com.

3. Products and product information

3.1. We describe each Product as accurately as we can. Photos are illustrations: colours, finishes and packaging may vary slightly with screen settings and production batches. Measurements are approximate unless the product page states a tolerance.

3.2. Read the product page, the packaging and any instructions before using a Product. Use each Product only for its intended purpose and as instructed. Product-specific safety information and conditions, where they apply, are shown on the product page.

3.3. Unless a product page states otherwise, our Products are not toys, are not intended for use by children, and are not medical devices. Nothing in the Store is medical advice.

3.4. We may change, update or stop selling any Product at any time. This does not affect Orders we have already accepted.

4. Prices, currency, shipping charges, taxes and duties

4.1. Prices are shown in US dollars (USD). The price that applies is the price shown at checkout when you submit your Order.

4.2. Shipping charges, if any, are shown at checkout before you pay. The total shown at checkout is the total you will be charged by us.

4.3. Sales tax: where we are required to collect sales tax on your Order, it is calculated and shown at checkout before you pay.

4.4. Import duties and customs fees are handled as set out in our Shipping Policy.

4.5. Because we are based in France, your card issuer or bank may treat your payment as an international transaction and charge you a foreign transaction fee, even though you pay in USD. That fee is set and kept by your card issuer; we do not receive it.

4.6. Pricing and description errors. If a Product is shown at a price or with a description that is clearly wrong because of an error, we are not obliged to supply it on that basis. If we discover the error before your Order ships, we will contact you and either cancel the Order with a full refund or, if you agree, supply the Product at the correct price.

5. Orders, acceptance and payment

5.1. Your Order is an offer. When you submit an Order, you offer to buy the Products in it on these Terms.

5.2. Order confirmation. The email we send after you submit your Order confirms that we have received it. Our acceptance of your Order, and the contract between us, takes effect when we ship the Products, which we confirm by a shipping confirmation email. If your Order is split into several parcels, each shipment accepts the Products it contains.

5.3. Payment. You pay through the payment methods shown at checkout. Payments are processed by our payment providers; we do not receive or store your full card number. Your card is charged when you submit your Order. Charges appear on your statement as LOOMIGLIDE.COM.

5.4. Order and fraud checks. To protect you and us, we may check Orders for errors and signs of fraud. We may ask you to confirm your identity, your billing details or your shipping address before we ship. If you do not reply within a reasonable time, or if we have reasonable grounds to believe an Order is fraudulent or unauthorised, we may cancel it.

5.5. When we may decline or cancel an Order. Before we ship, we may decline or cancel an Order, in whole or in part, if:

• a Product is unavailable;
• the Order contains a price or description error covered by section 4.6;
• we cannot deliver to the shipping address given;
• the Order exceeds a quantity limit shown in the Store, or appears to be for resale;
• section 5.4 applies.

If we cancel any part of an Order, we tell you by email and refund the amount paid for the cancelled part, including any shipping charge for it, to your original payment method. The refund is issued within 7 business days of the cancellation.

6. Cancelling your Order

6.1. You may cancel your Order free of charge until we pass it to our fulfilment partner, which we do within 12 hours of your Order. Write to the Support address with your order number, or use the cancellation option on your order status page when the Store offers one. We refund the full amount paid to your original payment method within 7 business days of your cancellation.

6.2. After that, we will ask our fulfilment partner to stop the Order. If it can still be stopped, we cancel and refund it as in section 6.1. If it cannot, or once your Order has shipped, you may use the options in our Returns, Refunds and Warranty Policy.

6.3. If we cannot ship your Order within the processing time we stated, you have the cancellation rights described in our Shipping Policy.

7. Shipping, delivery and risk

7.1. Delivery destinations, processing and transit times, tracking, delays, lost and damaged parcels and address errors are governed by our Shipping Policy.

7.2. Our Products are shipped by a fulfilment partner and delivered by independent carriers. We remain responsible to you for your Order as set out in these Terms and our policies, whoever performs the fulfilment or the delivery.

7.3. Risk of loss and damage passes to you on Delivery. Ownership passes to you on Delivery, or on full payment if later.

8. Returns, refunds and warranty

8.1. Returns, refunds, our limited warranty and how we handle damaged, defective, incorrect and missing items are governed by our Returns, Refunds and Warranty Policy.

8.2. Nothing in these Terms or in our policies limits any right you have under a law that cannot be excluded or limited by contract.

9. Payment disputes and contacting us first

9.1. If something is wrong with your Order, please write to the Support address first. Most problems are solved faster this way than through a payment dispute.

9.2. Nothing in these Terms limits your right to dispute a charge with your card issuer or payment provider. If you do, we will respond to the dispute with the information we hold about your Order, such as the order details, our correspondence with you and the carrier's tracking.

9.3. If you receive a refund from us and also receive the same amount through a payment dispute, we may inform your card issuer or payment provider so that the amount is not paid twice.

10. Your use of the Store

10.1. You may use the Store to browse, buy Products and contact us. You agree not to:

• use the Store for any unlawful or fraudulent purpose, or place an Order using payment details you are not authorised to use;
• provide false information, including a false identity or address;
• interfere with the Store's operation or security, attempt to gain unauthorised access to it, or introduce malicious code;
• copy, scrape, harvest or extract content or data from the Store by automated means, except as allowed by the Store's robots.txt file for search engine indexing;
• reproduce our content to impersonate us or to sell competing products.

10.2. We may suspend or refuse access to the Store, or decline future Orders, if you breach this section. This does not affect Orders already accepted, which remain governed by these Terms.

10.3. If you create a customer account, keep your login details secure and tell us promptly if you believe someone has used your account without permission.

11. Intellectual property

11.1. The Store and its content — including text, photographs, videos, graphics, logos, brand names, page design and their arrangement — belong to us or to our licensors and are protected by intellectual property laws.

11.2. You may view and print pages of the Store for your personal, non-commercial use. Any other use, including reproduction, modification, distribution or commercial use, requires our prior written permission.

11.3. Our brand names and logos may not be used in connection with any product or service that is not ours, or in a way likely to confuse customers.

12. Reviews and content you send us

12.1. If the Store displays customer reviews, a review must reflect your genuine experience with the Product. We may decline to publish or remove content that is unlawful, abusive, infringes someone else's rights, contains personal information, or is unrelated to the Product. We do not decline or remove reviews because they are negative.

12.2. By submitting a review, photo or other content, you grant us a non-exclusive, free-of-charge licence to display and reproduce it in the Store, with your first name and last initial or the display name you chose, and to make technical adaptations (such as resizing or cropping). We use it, or your name, in our advertising only if you agree to this when you submit it. You may ask us to stop using it at any time by writing to the Support address; we will stop for future uses.

12.3. Nothing in these Terms restricts your right to publish an honest review or opinion about us or our Products, anywhere.

13. Third-party services

The Store is hosted on Shopify. Payments, deliveries and some features are provided by third parties, who may apply their own terms to their services. Links to third-party websites are provided for convenience; we are not responsible for their content.

14. Our liability

14.1. Products. Our responsibility for the Products you buy, including for defects, is set out in our Returns, Refunds and Warranty Policy, together with any rights the law gives you that cannot be excluded or limited.

14.2. The Store itself. We work to keep the Store available and its information accurate, but we do not guarantee that the Store will be uninterrupted or error-free. Errors in prices and descriptions are dealt with under section 4.6.

14.3. Losses we are not responsible for. We are not liable for indirect, incidental or consequential losses — such as loss of profit, loss of business or loss of opportunity — arising from your use of the Store or your purchase of Products, except where the law does not allow this exclusion.

14.4. Limit. Our total liability to you in connection with an Order is limited to the total amount you paid for that Order, except where the law does not allow this limit.

14.5. What we never limit. Sections 14.3 and 14.4 do not limit or exclude our liability for death, personal injury or damage to other property caused by a Product or by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under the law that applies to your Order.

14.6. New Jersey. If you live in New Jersey or your Order ships there, sections 14.3 and 14.4 do not apply. Every other provision of these Terms and of our policies applies in New Jersey.

15. Events outside our control

15.1. We are not responsible for a delay or failure to perform caused by an event outside our reasonable control, such as a natural disaster, epidemic, war, civil unrest, strike or industrial action, failure of carrier or postal networks, customs or government action, or a widespread failure of telecommunications or payment systems. This section never affects a replacement or refund owed under our Shipping Policy or our Returns, Refunds and Warranty Policy.

15.2. If such an event affects your Order, we will tell you as soon as reasonably possible, with a revised estimate where we can give one. If the event delays the shipment of your Order beyond the processing time we stated, you may cancel the unshipped part of your Order for a full refund, as described in our Shipping Policy. Our obligations resume when the event ends.

16. Governing law and disputes

16.1. These Terms and any Order are governed by the law of the State or territory of the United States where the shipping address of your Order is located, and by applicable United States federal law.

16.2. You may bring a claim against us in the courts of the place where you live, including a small claims court where available.

16.3. Before bringing a claim, please contact us at the Support address so that we can try to resolve the matter. This is a request, not a condition: it does not affect your right to bring a claim or a payment dispute.

17. Changes to these Terms and earlier orders

17.1. We may update these Terms and our policies from time to time. Each version shows its version number and effective date.

17.2. Your Order keeps the version that applied when you placed it. A new version applies only to Orders placed after its effective date. We keep a copy of every version we have published, including versions published under a previous brand name, and we will send you the version that applies to your Order on request.

18. General

18.1. Transfer. We may transfer our rights and obligations under these Terms to another person or company that takes over our business or the relevant part of it. We will tell you if this affects your Order, and the transfer will not reduce your rights.

18.2. Severability. If a court or authority finds any provision of these Terms invalid or unenforceable, that provision is limited or removed to the minimum extent necessary, and the rest of these Terms remains in effect.

18.3. No waiver. If we do not enforce a provision immediately, we may still enforce it later.

18.4. Language. These Terms are written in English.

18.5. Notices. We send notices about your Order to the email address you gave at checkout. You can send notices to us at the Support address or by post to 47 rue Vivienne, 75002 Paris, France.

19. Contact

Aleksandar DZAVRIC, EI, trading as Loomi
47 rue Vivienne, 75002 Paris, France
Email: hello@loomiglide.com
Phone: not offered; please write to hello@loomiglide.com